Return & Refund Policy


Please read this policy carefully before requesting a return or cancellation. By placing an order with Astero Boutique, you acknowledge and accept the terms below.

5.0 Order Changes & Cancellations

Order changes or cancellations can only be requested within 20 minutes of payment confirmation. After this 20-minute window, your order enters our automated fulfillment process and can no longer be modified or cancelled.

5.1 Return Window

  • 30-DAY WINDOW: Return requests are accepted within 30 days of the official delivery date provided by the courier.

  • Goods must be unused, unworn, unwashed, with all original tags and packaging intact, and accompanied by proof of purchase.

  • Certain types of items cannot be returned (perishable goods, custom or personalized items, personal care goods, hazardous materials). Sale items and gift cards are final sale.

5.2 Defective or Damaged Items — RMA Procedure

All claims regarding a defective, damaged, or materially incorrect item must follow this procedure:

  1. Contact our support team within 7 calendar days of delivery.

  2. Provide: (a) your order number, (b) clear photographs of the item and its original outer packaging, and (c) a short video clearly showing the defect.

  3. Our team will review the claim and, if approved, issue a Return Merchandise Authorization (RMA) with a unique reference number and return instructions.

Any package shipped back to us without a valid, pre-issued RMA number will be refused on arrival.

5.3 Return Shipping Costs

  • Except where a defect is confirmed to be attributable to Astero Boutique or our manufacturer, return shipping costs are the customer's responsibility and are non-refundable.

  • Returns must be shipped to the address provided in your RMA confirmation email.

  • Packages returned without a valid RMA, sent to the wrong address, or sent freight-collect (duties unpaid) will be refused.

5.4 Refunds

Approved refunds are issued to the original payment method within 10 business days of the returned goods passing our quality inspection. Astero Boutique reserves the right to deny a refund, or to issue a partial refund, where returned goods show signs of use, damage not present at the time of dispatch, or missing components/packaging.